Returns & Refunds
At BoomBird, we are committed to delivering high-quality products and ensuring a fair resolution if something goes wrong with your order. Please review this policy before submitting a return, replacement, or refund request.
Eligible Returns & Replacements
Products are eligible for a replacement if they:
- Arrive damaged during transit.
- Have a manufacturing defect.
- Are incorrect or different from the item ordered.
- Have missing components or accessories.
To be eligible, you must notify us within 24 hours of delivery by emailing hello@boombird.shop.
Please include your Order Number, a description of the issue, along with clear photographs or videos where applicable.
Products approved for replacement must be returned in their original condition, together with all original accessories, packaging, manuals, and inserts where requested by BoomBird.
Non-Returnable Products
Due to the nature of our products, BoomBird products are generally non-returnable once delivered.
Returns or refunds will not be accepted for products that:
- Show signs of use, misuse, abuse, modification, or accidental damage after delivery.
- Have normal wear and tear or cosmetic damage that does not affect functionality.
- Are returned without original accessories or packaging where reasonably required to assess the claim.
- Are reported after the applicable reporting period.
Safety & Hygiene Products
For safety and hygiene reasons, certain products cannot be returned once opened or used unless they arrive damaged, defective, or incorrect.
This includes products such as Flare Pepper Spray and any other products where resale or safe redistribution is not possible after opening or use.
Safety Kits & Build Your Own Kit (BYOK)
For BoomBird Safety Kits and Build Your Own Kit (BYOK) orders, each product will be assessed individually.
Where applicable, only the affected product may be replaced rather than the entire kit.
How to Request a Replacement
Please email hello@boombird.shop with:
- Order Number
- Product Name
- Description of the issue
- Clear photographs of the product.
- A short video demonstrating the issue (if applicable).
Our team will review your request and provide further instructions where necessary.
Return Shipping
Where a replacement request is approved and the product is required to be returned for inspection, BoomBird will provide further instructions for the return process.
Refunds
Refunds will be processed only where applicable in accordance with this Returns & Refunds Policy.
Where a refund is approved, it will be issued to the original payment method used during purchase. Processing times may vary depending on your payment provider or financial institution.
Order Cancellation
Orders may be cancelled before they are shipped by contacting hello@boombird.shop.
Once an order has been shipped, cancellation may no longer be possible and the order will instead be governed by this Returns & Refunds Policy.
Contact Us
If you have any questions regarding returns, replacements, refunds, or order cancellations, please contact us at hello@boombird.shop
Effective Date: April 23, 2024
Website Covered: www.boombird.shop
THE AGREEMENT: The use of this website and services on this website provided by BoomBird (hereinafter referred to
as "Owner") are subject to the following Terms & Conditions (hereinafter the "Terms of Service"), all parts and sub-parts
of which are specifically incorporated by reference here together with the Privacy Policy. Following are the Terms of
Service governing your use of www.boombird.shop (the "Website"), all pages on the Website and any services provided
by or on this Website ("Services").
By accessing either directly or through a hyperlink, the Website, and/or purchasing something from us, you engage in our
"Service" and agree to be bound by the Terms of Service including those additional terms and conditions and policies
referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without
limitation vendors, buyers, customers, merchants, browsers and/or contributors of content. You acknowledge and agree
that the Website may use your personal information in the manner described in our Privacy Policy which sets forth how
information collected about you is collected, used and stored.
1) DEFINITIONS
The parties referred to in these Terms of Service shall be defined as follows:
a) Owner, Us, We: The Owner, as the creator, operator, and publisher of the Website, makes the Website, and certain
Services on it, available to users. BoomBird, Owner, Us, We, Our, Ours and other first-person pronouns will refer to the
Owner, as well as all employees and affiliates of the Owner.
b) You, the User, the Client: You, as the user of the Website, will be referred to throughout these Terms of Service with
second-person pronouns such as You, Your, Yours, or as User or Client. For the purpose of these Terms of Service, the
term "User" or "you" shall mean any natural or legal person who is accessing the Website. The term '"Your" shall be
construed accordingly.
c) Parties: Collectively, the parties to these Terms of Service (the Owner and You) will be referred to as Parties.
2) ASSENT & ACCEPTANCE
By using the Website, You warrant that You have read and reviewed these Terms of Service and that You agree to be
bound by it. If You do not agree to be bound by these Terms of Service, please leave the Website immediately. The
Owner only agrees to provide use of this Website and Services to You if You assent to these Terms of Service. Further,
based on the Services obtained by a User, additional terms and conditions in respect of the specific Services may apply,
which shall be deemed an agreement between the Users and the Owner.
3) AGE RESTRICTION
You must be at least 18 (eighteen) years of age to use this Website, or any Services contained herein. By using this
Website, You represent and warrant that You are at least 18 years of age and may legally agree to these Terms of Service.
The Owner assumes no responsibility or liability for any misrepresentation of Your age.
4) ABOUT THE SITE
The Website is an online store which carries out sales of the following: Safety Alarms, Panic Buttons. We reserve the right
to refuse service or refuse to sell the products on the Website at our sole discretion to anyone for any reason at any time.
The Website does not screen or censor the users who register on and access the Website. You assume all risks
associated with dealing with other users with whom you come in contact through the Website. You agree to use the
Website only for lawful purposes without infringing the rights of or restricting the use of this Website by any third party.
5) LICENSE TO USE WEBSITE
The Owner may provide You with certain information as a result of Your use of the Website or Services. Such information
may include but is not limited to, documentation, data, or information developed by the Owner, and other materials which
may assist in Your use of the Website or Services ("Owner Materials"). Subject to these Terms of Service, the Owner
grants You a non-exclusive, limited, non-transferable and revocable license to use the Owner Materials solely in
connection with Your use of the Website and Services. The Owner Materials may not be used for any other purpose and
this license terminates upon Your cessation of use of the Website or Services or at the termination of these Terms of
Service.
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You agree not to collect the contact information of other Users from the Website or download or copy any information by
means of unsolicited access so as to communicate directly with them or for any reason whatsoever.
Any unauthorized use by you shall terminate the permission or license granted to you by the Website and You agree that
you shall not bypass any measures used by the Owner to prevent or restrict access to the Website.
6) INTELLECTUAL PROPERTY
You agree that the Website and all Services provided by the Owner are the property of the Owner, including all
copyrights, trademarks, trade secrets, patents, and other intellectual property ("Owner IP"). You agree that the Owner
owns all rights, title, and interest in and to the Owner IP and that You will not use the Owner IP for any unlawful or
infringing purpose. You agree not to reproduce or distribute the Owner IP in any way, including electronically or via
registration of any new trademarks, trade names, service marks or Uniform Resource Locators (URLs), without express
written permission from the Owner.
7) USER OBLIGATIONS
As a user of the Website or Services, You may be asked to register with Us. When You do so, You will choose a user
identifier, which may be Your email address or another term, as well as a password. You may also provide personal
information, including, but not limited to, Your name. You are responsible for ensuring the accuracy of this information.
This identifying information will enable You to use the Website and Services. You must not share such identifying
information with any third party and if You discover that Your identifying information has been compromised, You agree to
notify Us immediately in writing. An email notification will suffice. You are responsible for maintaining the safety and
security of Your identifying information as well as keeping Us apprised of any changes to Your identifying information.
The billing information You provide us, including credit card, billing address and other payment information, is subject to
the same confidentiality and accuracy requirements as the rest of Your identifying information. Providing false or
inaccurate information or using the Website or Services to further fraud or unlawful activity is grounds for immediate
termination of these Terms of Service. The Owner reserves the right to refuse service, terminate accounts, or remove or
edit content in its sole discretion.
8) PAYMENT & FEES
Should You register for any of the paid Services on this website or purchase any product or service on this website, You
agree to pay Us the specific monetary amounts required for that product or those Services. These monetary amounts
("Fees") will be described to You during Your account registration and/or confirmation process. The final amount required
for payment will be shown to You immediately prior to purchase.
We reserve the right to refuse service or refuse to sell the products on the Website at our sole discretion to anyone for
any reason at any time.
9) ACCEPTABLE USE
You agree not to use the Website or Services for any unlawful or prohibited purpose. Prohibited uses include:
- Harassment, abuse, or threats against others
- Violation of intellectual property rights
- Distribution of viruses or fraudulent activities
- Unlawful gambling or publishing of obscene material
- Gathering information unlawfully or inciting violence
You are prohibited from using the site for unlawful purposes, soliciting unlawful acts, infringing on intellectual property
rights, violating laws, harassing, or submitting false information. We reserve the right to terminate your use for violating
these terms. You agree to comply with all laws and regulations and not to transmit objectionable materials. We may
monitor and remove objectionable content at our discretion. Use our products only for lawful purposes and do not violate
copyright laws.
10) COMMUNICATION
You understand that each time uses the Website in any manner, you agree to these Terms. By agreeing to these Terms,
you acknowledge that you are interested in availing and purchasing the Services that you have selected and consent to
receive communications via phone or electronic records from the Website including e-mail messages telling you about
products and services offered by the Website (or its affiliates and partners) and understanding your requirements.
Communication can also be by posting any notices on the Website. You agree that the communications sent to You by
the Website shall not be construed as spam or bulk under any law prevailing in any country where such communication is
received.
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11) PRIVACY INFORMATION
Through Your Use of the Website and Services, You may provide Us with certain information. By using the Website or the
Services, You authorize the Owner to use Your information in India and any other country where We may operate.
a) Information We May Collect or Receive: When You register for an account, You provide Us with a valid email address
and may provide Us with additional information, such as Your name or billing information. Depending on how You use
Our Website or Services, We may also receive information from external applications You use to access Our Website, or
We may receive information through various web technologies, such as cookies, log files, clear gifs, web beacons or
others.
b) How We Use Information: We use the information gathered from You to ensure Your continued good experience on
Our website, including through email communication. We may also track certain of the passive information received to
improve Our marketing and analytics, and for this, We may work with third-party providers.
c) How You Can Protect Your Information: If You would like to disable Our access to any passive information We receive
from the use of various technologies, You may choose to disable cookies in Your web browser. Please be aware that the
Owner will still receive information about You that You have provided, such as Your email address. If You choose to
terminate Your account, the Owner may store some information about You for future reference.
12) SALE OF GOODS/SERVICES
The Owner may sell goods or services or allow third parties to sell goods or services on the Website. The Owner
undertakes to be as accurate as possible with all information regarding the goods and services, including product
descriptions and images. However, the Owner does not guarantee the accuracy or reliability of any product information
and You acknowledge and agree that You purchase such products at Your own risk.
13) SHIPPING/DELIVERY/RETURN POLICY
You agree to ensure payment for any items You may purchase from Us and You acknowledge and affirm that prices are
subject to change. When purchasing a physical good, You agree to provide Us with a valid email and shipping address,
as well as valid billing information. We reserve the right to reject or cancel an order for any reason, including errors or
omissions in the information You provide to us. If We do so after payment has been processed, We will issue a refund to
You in the amount of the purchase price. We also may request additional information from You prior to confirming a sale
and We reserve the right to place any additional restrictions on the sale of any of Our products. You agree to ensure
payment for any items You may purchase from Us and You acknowledge and affirm that prices are subject to change. For
the sale of physical products, We may preauthorize Your credit or debit card at the time You place the order or We may
simply charge Your card upon shipment. You agree to monitor Your method of payment. Shipment costs and dates are
subject to change from the costs and dates You are quoted due to unforeseen circumstances. For any questions,
concerns, or disputes, You agree to contact Us in a timely manner at the following: hello@boombird.shop.
If You are unhappy with anything You have purchased on Our Website, You may do the following:
You can contact us by email on hello@boombird.shop. Once the return is confirmed, we will communicate further
proceedings to return or refund the product. Please refer to Shipping and Return Policy for more details.
We will make reimbursements for returns without undue delay, and not later than:
(i) 30 days after the day we received back from you any goods supplied; or
(ii) (if earlier) 30 days after the day you provide evidence that you have returned the goods; or
(iii) if there were no goods supplied, 30 days after the day on which we are informed about your decision to cancel this
contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you
have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
14) REVERSE ENGINEERING & SECURITY
You agree not to undertake any of the following actions:
a) Reverse engineer, or attempt to reverse engineer or disassemble any code or software from or on the Website or
Services;
b) Violate the security of the Website or Services through any unauthorized access, circumvention of encryption or other
security tools, data mining or interference to any host, user or network.
15) DATA LOSS
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The Owner does not accept responsibility for the security of Your account or content. You agree that Your use of the
Website or Services is at Your own risk.
16) INDEMNIFICATION
You agree to defend and indemnify the Owner and any of its affiliates (if applicable) and hold Us harmless against any
and all legal claims and demands, including reasonable attorney's fees, which may arise from or relate to Your use or
misuse of the Website or Services, Your breach of these Terms of Service, or Your conduct or actions. You agree that the
Owner shall be able to select its own legal counsel and may participate in its own defence if the Owner wishes.
17) SPAM POLICY
You are strictly prohibited from using the Website or any of the Owner's Services for illegal spam activities, including
gathering email addresses and personal information from others or sending any mass commercial emails.
18) THIRD-PARTY LINKS & CONTENT
The Owner may occasionally post links to third-party websites or other services. You agree that the Owner is not
responsible or liable for any loss or damage caused as a result of Your use of any third-party services linked to or from
Our Website.
19) MODIFICATION & VARIATION
The Owner may, from time to time and at any time without notice to You, modify these Terms of Service. You agree that
the Owner has the right to modify these Terms of Service or revise anything contained herein. You further agree that all
modifications to these Terms of Service are in full force and effect immediately upon posting on the Website and that
modifications or variations will replace any prior version of these Terms of Service unless prior versions are specifically
referred to or incorporated into the latest modification or variation of these Terms of Service.
a) To the extent any part or sub-part of these Terms of Service is held ineffective or invalid by any court of law, You agree
that the prior, effective version of these Terms of Service shall be considered enforceable and valid to the fullest extent.
b) You agree to routinely monitor these Terms of Service and refer to the Effective Date posted at the top of these Terms
of Service to note modifications or variations. You further agree to clear Your cache when doing so to avoid accessing a
prior version of these Terms of Service. You agree that Your continued use of the Website after any modifications to these
Terms of Service is a manifestation of Your continued assent to these Terms of Service.
c) In the event that You fail to monitor any modifications to or variations of these Terms of Service, You agree that such
failure shall be considered an affirmative waiver of Your right to review the modified Agreement.
20) ENTIRE AGREEMENT
This Agreement constitutes the entire understanding between the Parties with respect to any and all use of this Website.
This Agreement supersedes and replaces all prior or contemporaneous agreements or understandings, written or oral,
regarding the use of this Website.
21) SERVICE INTERRUPTIONS
The Owner may need to interrupt Your access to the Website to perform maintenance or emergency services on a
scheduled or unscheduled basis. You agree that Your access to the Website may be affected by unanticipated or
unscheduled downtime, for any reason, but that the Owner shall have no liability for any damage or loss caused as a
result of such downtime.
22) TERM, TERMINATION & SUSPENSION
The Owner may terminate these Terms of Service with You at any time for any reason, with or without cause. The Owner
specifically reserves the right to terminate these Terms of Service if You violate any of the terms outlined herein, including,
but not limited to, violating the intellectual property rights of the Owner or a third party, failing to comply with applicable
laws or other legal obligations, and/or publishing or distributing illegal material. If You have registered for an account with
Us, You may also terminate these Terms of Service at any time by contacting Us and requesting termination. Please keep
in mind that any outstanding fees will still be due even after termination of Your account. At the termination of these
Terms of Service, any provisions that would be expected to survive termination by their nature shall remain in full force
and effect.
23) NO WARRANTIES
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Your use of the Website and Services is at Your sole risk. Services provided by Us are on an "As Is" basis. The Owner
expressly disclaims all express or implied warranties, including fitness for a particular purpose and merchantability. We
make no warranties that the Website or Services will meet Your needs, be uninterrupted, error-free, or secure, nor as to
the reliability or accuracy of any information. Any damage or loss resulting from Your use of the Website or Services is
Your sole responsibility, and the Owner is not liable. All information provided is on an "as is" and "as available" basis
without warranty of any kind, and the Website disclaims all warranties, expressed or implied. We make no warranty that
the Website use will be uninterrupted, timely, secure, or error-free. Your use of any information or materials on this site is
entirely at your own risk, and it shall be your own responsibility to ensure that any products, services, or information
available through this website meet your specific requirements. The Website assumes no responsibility for the accuracy,
currency, completeness, or usefulness of information, views, opinions, or advice in any material contained on the
Website. Any information from third parties or advertisers is available without changes, and so the Website cannot
guarantee accuracy and is not liable for any inconsistencies. The Website shall not be responsible for any interaction
between you and other users of the Website, and under no circumstances will the Website be liable for any goods,
services, resources, or content available through such third-party dealings or communications, or for any harm related
thereto. You agree that the Website is not responsible for any threatening, defamatory, obscene, offensive, or illegal
content or conduct of any other party or any infringement of another's rights. The Website has no liability and will make
no refund in the event of any delay, cancellation, strike, force majeure, or other causes beyond their direct control, and
they have no responsibility for any additional expense, omissions, delays, or acts of any government or authority. You will
be solely responsible for any damage to your computer system or loss of data that results from the download of any
information and/or material. In no event shall the Website be liable for any direct, indirect, punitive, incidental, special,
consequential damages or any damages whatsoever arising out of or in any way connected with the use or performance
of the site, or the inability to use the site or related services, or any information, software, products, services, and related
graphics obtained through the site. If despite the limitation above, We are found liable for any loss or damage which
arises out of or in any way connected with the use of the Website and/or provision of Services, then the liability will in no
event exceed 50% of the amount you paid to Us in connection with such transaction(s) on this Website. You accept all
responsibility for and hereby agree to indemnify and hold harmless Us from and against any actions taken by you or by
any person authorized to use your account, including without limitation, disclosure of passwords to third parties. By using
the Website, you agree to defend, indemnify, and hold harmless the indemnified parties from any and all liability regarding
your use of the site or participation in any site's activities. If you are dissatisfied with the Website or the Services or any
portion thereof, or do not agree with these terms, your only recourse and exclusive remedy shall be to stop using the site.
24) LIMITATION ON LIABILITY
The Owner is not liable for any damage that may occur to You as a result of Your use of the Website or Services, to the
fullest extent permitted by law. The maximum liability of the Owner arising from or relating to these Terms of Service is
limited to the lesser of Rs. 1000 (Rupees One Thousand only) or the amount You paid to the Owner in the last six (6)
months. This section applies to any and all claims by You, including, but not limited to, lost profits or revenues,
consequential or punitive damages, negligence, strict liability, fraud, or torts of any kind.
25) GENERAL PROVISIONS:
a) LANGUAGE: All communications made or notices given pursuant to these Terms of Service shall be in the English
language.
b) JURISDICTION, VENUE & GOVERNING LAW: Through Your use of the Website or Services, You agree that the laws
of India shall govern any matter or dispute relating to or arising out of these Terms of Service, as well as any dispute of
any kind that may arise between You and the Owner, with the exception of its conflict of law provisions. In case any
litigation specifically permitted under these Terms of Service is initiated, the Parties agree to submit to the exclusive
jurisdiction of the courts at Bangalore, Karnataka, India. The Parties agree that this choice of law, venue, and jurisdiction
provision is not permissive, but rather mandatory in nature. You hereby waive the right to any objection of venue,
including assertion of the doctrine of forum non-conveniens or similar doctrine.
c) ASSIGNMENT: This Agreement, or the rights granted hereunder, may not be assigned, sold, leased or otherwise
transferred in whole or part by You. Should these Terms of Service, or the rights granted hereunder, by assigned, sold,
leased or otherwise transferred by the Owner, the rights and liabilities of the Owner will bind and inure to any assignees,
administrators, successors and executors.
d) SEVERABILITY: If any part or sub-part of these Terms of Service is held invalid or unenforceable by a court of law or
competent arbitrator, the remaining parts and sub-parts will be enforced to the maximum extent possible. In such
condition, the remainder of these Terms of Service shall continue in full force.
e) NO WAIVER: In the event that We fail to enforce any provision of these Terms of Service, this shall not constitute a
waiver of any future enforcement of that provision or of any other provision. Waiver of any part or sub-part of these Terms
of Service will not constitute a waiver of any other part or sub-part.
f) HEADINGS FOR CONVENIENCE ONLY: Headings of parts and sub-parts under these Terms of Service are for
convenience and organization, only. Headings shall not affect the meaning of any provisions of these Terms of Service.
g) NO AGENCY, PARTNERSHIP OR JOINT VENTURE: No agency, partnership, or joint venture has been created
between the Parties as a result of these Terms of Service. No Party has any authority to bind the other to third parties.
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h) FORCE MAJEURE: The Owner is not liable for any failure to perform due to causes beyond its reasonable control
including, but not limited to, acts of God, acts of civil authorities, acts of military authorities, riots, embargoes, acts of
nature and natural disasters, and other acts which may be due to unforeseen circumstances.
i) ELECTRONIC COMMUNICATIONS PERMITTED: Electronic communications are permitted to both Parties under
these Terms of Service, including e-mail or fax. For any questions or concerns, please email Us at the following address:
hello@boombird.shop.

