Returns & Refunds
At BoomBird, we are committed to delivering high-quality products and ensuring a fair resolution if something goes wrong with your order. Please review this policy before submitting a return, replacement, or refund request.
Eligible Returns & Replacements
Products are eligible for a replacement if they:
- Arrive damaged during transit.
- Have a manufacturing defect.
- Are incorrect or different from the item ordered.
- Have missing components or accessories.
To be eligible, you must notify us within 24 hours of delivery by emailing hello@boombird.shop.
Please include your Order Number, a description of the issue, along with clear photographs or videos where applicable.
Products approved for replacement must be returned in their original condition, together with all original accessories, packaging, manuals, and inserts where requested by BoomBird.
Non-Returnable Products
Due to the nature of our products, BoomBird products are generally non-returnable once delivered.
Returns or refunds will not be accepted for products that:
- Show signs of use, misuse, abuse, modification, or accidental damage after delivery.
- Have normal wear and tear or cosmetic damage that does not affect functionality.
- Are returned without original accessories or packaging where reasonably required to assess the claim.
- Are reported after the applicable reporting period.
Safety & Hygiene Products
For safety and hygiene reasons, certain products cannot be returned once opened or used unless they arrive damaged, defective, or incorrect.
This includes products such as Flare Pepper Spray and any other products where resale or safe redistribution is not possible after opening or use.
Safety Kits & Build Your Own Kit (BYOK)
For BoomBird Safety Kits and Build Your Own Kit (BYOK) orders, each product will be assessed individually.
Where applicable, only the affected product may be replaced rather than the entire kit.
How to Request a Replacement
Please email hello@boombird.shop with:
- Order Number
- Product Name
- Description of the issue
- Clear photographs of the product.
- A short video demonstrating the issue (if applicable).
Our team will review your request and provide further instructions where necessary.
Return Shipping
Where a replacement request is approved and the product is required to be returned for inspection, BoomBird will provide further instructions for the return process.
Refunds
Refunds will be processed only where applicable in accordance with this Returns & Refunds Policy.
Where a refund is approved, it will be issued to the original payment method used during purchase. Processing times may vary depending on your payment provider or financial institution.
Order Cancellation
Orders may be cancelled before they are shipped by contacting hello@boombird.shop.
Once an order has been shipped, cancellation may no longer be possible and the order will instead be governed by this Returns & Refunds Policy.
Contact Us
If you have any questions regarding returns, replacements, refunds, or order cancellations, please contact us at hello@boombird.shop
