Shipping & Warranty Policy

At BoomBird, we’re committed to delivering your order safely and standing behind the quality of our products. This page outlines our shipping process and warranty coverage.

 

Shipping

Free Shipping

We currently offer free shipping across India on all orders above ₹999, unless stated otherwise during checkout.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery

Delivery timelines are estimates and may vary depending on your location.

  • Metro cities: 2–5 business days
  • Other cities & towns: 3–7 business days
  • Remote locations: Delivery may take slightly longer.

Unexpected courier delays, weather conditions, public holidays, or other circumstances beyond our control may occasionally affect delivery timelines.

Order Tracking

Once your order has been shipped, you’ll receive a tracking link via email or WhatsApp (where available) so you can follow your shipment.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. BoomBird cannot be responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or you receive an incorrect product, please contact us within 24 hours of delivery at hello@boombird.shop. Please retain the original packaging until your request has been reviewed.

Please include:

  • Your Order Number
  • Photos of the package
  • Photos of the product
  • A brief description of the issue

We’ll review the request and assist you as quickly as possible.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us at hello@boombird.shop. We’ll work with our courier partner to investigate the shipment and keep you informed throughout the process.

Cash on Delivery (COD)

For eligible Cash on Delivery (COD) orders, a partial payment may be collected at checkout. This partial payment forms part of your total order value and will be adjusted against the balance payable upon successful delivery.

If a COD order is refused, cancelled after dispatch, or returned to origin due to unsuccessful delivery attempts, the partial payment is non-refundable.

 

Warranty

BoomBird Personal Safety Alarms are backed by a 1-Year Limited Warranty against manufacturing defects under normal intended use.

Products Covered

The following products include a 1-Year Limited Warranty:

  • Echo Personal Safety Alarm
  • Pebble Mini Safety Alarm
  • Aero Clip-On Safety Alarm

Warranty coverage begins from the date your order is delivered.

If you purchase a BoomBird Safety Kit or Build Your Own Kit, the 1-Year Limited Warranty applies only to the Personal Safety Alarm included in the kit (Echo, Pebble, or Aero). Safety Tools and Self-Defense products included in the same kit are covered only in accordance with our Return & Refund Policy.

Warranty Registration (Optional)

You may optionally activate your warranty through our Warranty Registration page at boombird.shop/warranty.

Registering your product helps us verify ownership and may speed up future warranty support. Warranty registration is optional. If you choose not to register, you may still make a warranty claim by providing valid proof of purchase.

What the Warranty Covers

Our warranty covers manufacturing defects affecting normal product operation, including:

  • Charging or battery-related manufacturing defects
  • Battery performance issues resulting from manufacturing defects
  • Siren malfunction
  • Flashlight or LED malfunction
  • Activation mechanism failure
  • Other manufacturing defects affecting the product’s intended functionality under normal use

If a covered defect is confirmed, BoomBird will repair or replace the product at our discretion.

What Isn’t Covered

The warranty does not cover:

  • Normal wear and tear
  • Cosmetic scratches, dents, or surface marks that do not affect functionality
  • Accidental, intentional, or physical damage
  • Water or liquid damage beyond the product’s intended specifications
  • Damage resulting from misuse, abuse, negligence, improper storage, or use contrary to product instructions
  • Unauthorized repairs, modifications, or disassembly
  • Loss or theft
  • Damage caused by natural disasters or external events beyond BoomBird’s control

How to Make a Warranty Claim

To request warranty support, please email hello@boombird.shop with:

  • Order Number
  • Product Name
  • Description of the issue
  • Clear photographs of the product
  • A short video demonstrating the issue (if applicable)

Our team may request additional information to verify your warranty claim.

Warranty Resolution

If your warranty claim is approved, BoomBird may, at its discretion:

  • Repair the product; or
  • Replace the product with the same model or an equivalent model if the original model is unavailable.

Any repaired or replacement product will continue under the original warranty period and will not start a new warranty period.

Contact Us

If you have any questions regarding shipping, warranty, or after-sales support, please contact us at:

Email: hello@boombird.shop